1. Log in via the Fastned app
2. Go to the 'Vehicles' menu and choose the vehicle you want to change the price plan for
3. Tap 'Settings', followed by 'Price plan'
4. Select the price plan of your choice

You can activate the Gold Member price plan immediately.

Quick tip #1:
The minimum duration of the gold member price plan is 1 month.
After the first month you can cancel your membership on every day. If you want to charge without monthly fees, then select 'Member'. You will then only pay per kWh without monthly fees.

Quick tip #2:
In the 'Vehicle' menu, you will be able to see at a glance which of your vehicles are under the Gold Member price plan. These will all have a 'Gold Member' label.

It's not possible to choose the 'Gold Member' price plan when you pay for your charge sessions via an EV charge card. The reason for this is that car leasing companies, fleet managers, but also EV charge card issuers prefer to pay per kWh. This model brings less complexity with it, and in this way prices can be shown transparently.

In the settings of each of your vehicles, you can select the Gold Member price plan. The minimum duration of the gold member price plan is 1 month. After the first month, you can cancel your membership on any given day.

Fastned reserves the right to impose restrictions on customers with excessive usage, or make special arrangements with these customers.

You have the possibility to cancel your Gold Member price plan within 14 days by sending an e-mail to our support. You can also use the European model withdrawal form, but we prefer that you send us an e-mail. If the monthly costs have already been paid, we will refund this back to your account. When you've made use of our services, the costs for the charge sessions and monthly costs will be paid pro-rata.

Add your bank or credit card in the Fastned app. You will be guided through the process by the app and your payment app. Make sure to have access to a stable internet connection.

 

Quick tip:
You can find an overview of your app-started sessions and the invoices in the Fastned app in the profile menu.

We do not provide EV charge cards ourselves, but are connected with the most used EV charge cards provider.

You can search for EV charge card provider on allchargecards.com

Quick tip:
Connect your charge card to the Fastned app and benefit from Autocharge, real-time charge session tracking, an overview of your charge sessions and more!

Good to know:

You can use your contactless payment method (debit/credit card, phone, smartwatch) at our payment terminals.

Quick tip:
A €/£/CHF 40 reservation is made. After your session ended, you will only see one transaction for the actual amount you charged. The remainder of the reservation will be cancelled.

Scan the QR code in the screen of the charger to pay with your credit card (one-time web payment).

Step-by-step instruction:

Don’t plug the connector into your EV before finishing these steps.

1. Scan the QR code on the charger screen with your smartphone’s camera (like taking a picture) and open the proposed web page.
2. If required, enter the 5 or 7-digit charger code (for example, “23501”) which is placed near the charger screen.
3. Choose your payment method and follow the steps as described. You will now see that the charger is starting a charge session.
4. Select the connector you want to use.
5. Choose your payment method and follow the payment steps.
6. Plug the connector into your vehicle and voilà.

You should now see that your EV is charging, both on the charger screen and your vehicle’s dashboard.

Happy charging! ⚡️

Quick tip:
A €/£/CHF 40 reservation is made. After your session ended, we will refund the unused funds. This will be done automatically. It may take one business day for your bank to show this.