1. Scope of Application

You can charge your vehicle at Fastned as a registered customer or without registering. The following Terms of Use apply only to charging sessions made as a registered customer. Registration is done via the Fastned application, which is available for free in  the App Store or Google Play Store ("Fastned App").

As a registered customer, you may start a charging session via the Fastned App either at a charging station owned and/or operated by Fastned (the “Fastned Network”), or at a charging station operated by a third-party partner charge point operator selected by Fastned (the “Partner Network”). In both cases, Fastned will bill you for the charging session. For further details on the applicable conditions for each network, see Article 3. 

When registering in the Fastned App, you have two options: you can become a member by signing up to one of the available subscriptions  or you can register without a subscription. If you register for a subscription, the additional subscription terms in Article 13 apply.  

2. Who Runs the App and Provides your Electricity

The Fastned App is provided by Fastned B.V., a limited liability company under Dutch law with its registered office in Amsterdam, Amstelplein 44 (1096 BC), registered with the Chamber of Commerce under number 54606179. Fastned B.V. is responsible for the technical operation of the Fastned App and the general content. The Fastned Network is operated by Fastned B.V. or its local subsidiaries. An overview of local subsidiaries can be found here. The eMSP services – meaning the services that let you use the Fastned App to access charging stations, start charging sessions and pay for them – are provided by Fastned Collections B.V., which also handles invoicing and collection for charging sessions of payment for your charging sessions. Fastned B.V., together with all its subsidiaries, is referred to in these Terms of Use as “Fastned”. 

If you have any questions or complaints, please contact our support team at [email protected].

3. Charging sessions at Fastned or at a Partner 

Fastned Network: For charging sessions at Fastned charging stations, the electricity for each charging session is supplied and invoiced by Fastned. Information about applicable rates for charging at the Fastned Network can be found in Article 11. 

Partner Network: Through the Fastned App, you can also charge at stations of the Partner Network. When you do so, Fastned acts as your service provider: we give you access to partner charging stations and we invoice you directly for each session. The price you pay for a charging session at a Partner Network consists of the rate set by the relevant partner, to which Fastned may add a fee for facilitating access to that network. You will always be shown the full applicable price in the Fastned App before you start your charging session. The partners available through the Fastned App may change from time to time; an up-to-date overview is available in the Fastned App. Fastned may add or remove partners at any time without prior notice.

4. Acceptance and validity of terms 

When you create your account in the Fastned App, we ask you to accept these Terms of Use. By ticking the consent box, these Terms of Use become applicable to the relationship between you and Fastned.

5. How we use and protect your data

When registering as a Fastned customer, Fastned also asks you to provide personal data. Data protection and data security are important to us. When processing and storing your personal data, we fulfil the requirements of the applicable data protection laws and regulations, in particular the General Data Protection Regulation. You can read more in our privacy statement, which can be viewed here. 

6. User responsibilities and account misuse

The access data of your Fastned account are personal and confidential. Registered Fastned customers undertake not to provide any false information about themselves.  Your personal account is for your use only and may not be shared with or used by third parties, except for Sub-Users in accordance with Article 7. It is also not permitted to set up an account in the name of another person. If Fastned detects any misuse, we may delete or block your account immediately without prior notice or – if you have taken out a membership – immediately terminate the membership contract without further notice. This also applies if you violate applicable laws or other contractual agreements. In addition, Fastned reserves the right to demand full reimbursement from you, for all costs and damages incurred by Fastned as a result of your misuse.

7. Sharing an account (Sub-Users)

You can invite additional users (“Sub-Users”) to your Fastned account. This is the only permitted way to share your account (including linked vehicles and/or Membership), while keeping all charging activity on a single invoice. As the main account holder, you remain responsible for all charges made by Sub-Users. Only you can add or remove payment methods, add new vehicles and activate Autocharge or Memberships.  Fastned may, at its discretion, limit or disable this feature at any time and will notify you accordingly.

8. Autocharge

Autocharge is a feature that allows you to start a charging session simply by plugging in your vehicle at a Fastned charging station. Please note that Autocharge is only available at the Fastned Network and cannot be used at Partner Network stations. Once activated in the Fastned App, Autocharge automatically recognizes your vehicle and starts charging as soon as you connect the cable. The cost of each charging session will be billed Directly to your chosen payment method linked in your Fastned account. By enabling Autocharge, you agree that all charging sessions started with your linked vehicle at the Fastned Network will be charged to your account. 

9. How to delete your Fastned Account

Registered Fastned customers can delete their Fastned App account at any time. If you want Fastned to delete your account you can do this within the Fastned App or can send an email to [email protected]. We will delete your account once you have paid any outstanding amounts owed to Fastned for services used. 

10. Service availability and liability

With respect to the Fastned Network, Fastned always strives to ensure that you can charge your vehicle without interruptions or faults. Unfortunately, we cannot guarantee that the electricity supply will always be error-free. A charging session may be cancelled or may not start due to a technical problem, a (general) power failure, force majeure, or other reasons. Fastned is not required to provide the service if there are interruptions or irregularities in the electricity supply to the charging stations, provided that the issue is not attributable to Fastned. The actual possible charging speed can be influenced by various factors, including vehicle compatibility and vehicle condition, network availability and utilisation of the charging station. Fastned assumes no guarantee or obligation with regard to a specific charging capacity or charging speed. Furthermore, Fastned is liable in accordance with the statutory provisions for damages caused by intent or gross negligence. Any further liability – in particular for slight negligence – is excluded, unless mandatory statutory provisions provide otherwise.

11. Our prices 

The prices that Fastned charges per kWh for charging at stations within the Fastned Network are indicated on the Fastned website, the Fastned App and on the screens of the charging stations. Fastned is authorised to adjust the prices at any time. Fastned may apply price differentiation based on location and time. The price displayed on the charging screen or in the Fastned App at the start of your charging session is the applicable price and will not change During the session. 

The Fastned App also displays the applicable prices for charging sessions at the Partner Network before you start charging. The price for a Partner Network session consists of the rate set by the relevant partner, to which Fastned may add a fee for facilitating access to that network.

12.  If your payment is late

If Fastned cannot collect the amount due because, for example, the balance on your account is insufficient, a payment is cancelled, the account number – which you provided During registration – is invalid or an automatic payment is blocked, Fastned will send you a written reminder to pay. If the payment remains unpaid after the period specified  in the reminder, your Fastned account will be blocked and, if you have a Membership, this may be terminated. Fastned has the right to assign the payment claim to a third party for collection. Any interest and any collection costs related to recovering the outstanding amount are payable by the customer and may vary by country.

13. Specific Subscription Terms 

13.1 Subscription and Cancellation 

If you decide to register for a paid subscription (“Subscription”), a contract with a minimum Duration of one (1) month is concluded between you and Fastned. With each charging session, a transaction between you and Fastned is concluded within the framework of this Subscription contract. If you do not expressly cancel the Subscription before the end of this period (via the Fastned App or by email to [email protected]), the Subscription is automatically renewed indefinitely after the first month. After the end of the first month, the Subscription can be cancelled at any time with immediate effect. 

13.2 Want to Withdraw? Here's How

You may withdraw from your Subscription within 14 days of initially signing up without giving any reason, as long as you have not used the discount to charge within this period. In this case, we will issue a full refund of your monthly fee via the same means of payment you used. To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (see non-obligatory sample form on our website) within the 14 day withdrawal period. You can do this by sending an email to our customer support team ([email protected]) or by post. Please be aware that if you have already used the discount to charge within the initial 14-day period, the service is considered fully provided and you will no longer be eligible to withdraw During this period with a refund of the monthly fee. From that point on, you may still cancel your Subscription, but the cancellation will only take effect from the following month.

13.3 Price Changes and Your Cancellation Rights

Fastned may adjust the Subscription fee and the discount (including their rate, amount or format) for one or more of the following reasons: 

1. changes in legislation, regulation, taxes or statutory levies Directly applicable to the provision of the charging service; 

2. changes in market conditions for charging services, including competitive dynamics; 

3. changes in the energy procurement costs, grid fees or other Direct costs of providing the charging service;  or

4. changes in the features, scope or availability of the services included in the subscription, where such changes are required by law, safety or security requirements, technical or operational necessity, or consist of genuine and identifiable improvements to the service offering.

If Fastned makes such an adjustment, Fastned will: (i) inform you at least thirty (30) days in advance, (ii) clearly explain what changes, why and how it affects your subscription, and (iii) offer you the opportunity to cancel your subscription free of charge before the change takes effect. You may cancel via the Fastned App or by contacting our customer support ([email protected]).

13.4 Fair Use Policy

Fastned operates a fair use policy for the use of your Subscription, i.e. Fastned reserves the right to impose restrictions on customers with excessive use or to make special agreements with these customers.

14. When we update the Terms of Use

14.1 Significant changes to the Terms of Use

Significant changes to the Terms of Use that affect the basis of the legal relationship between you and Fastned will only take effect if you expressly agree to them. If Fastned makes significant changes to the Terms of Use, you will be informed of the changes in the Fastned App and by email, and you will be asked to accept them by clicking on the consent box. 

14.2 Non-essential changes to the Terms of Use

Fastned may unilaterally amend non-essential provisions in the Terms of Use at any time. The amended Terms of Use will be deemed accepted by you, and therefore applicable from the date specified by Fastned and communicated to you (by e-mail). By continuing to use the Fastned App after the amendments take effect, you indicate that you accept the updated Terms of Use. If you do not agree with any amendment, you must stop using the Fastned App. You can also delete your account (see Article 9). 

15. Applicable law 

Contracts between registered customers and Fastned are governed by the law of the respective state in which you reside as a customer.