Terms and Conditions Vouchers

These terms and conditions (hereinafter the 'Terms and Conditions') apply to any redeemed voucher code (hereinafter ‘Voucher’) that is accepted in the Fastned app (hereinafter the ‘Fastned App’), as further set out below. The Fastned App is owned and operated by Fastned B.V., a private limited company incorporated under Dutch law, has its registered office in Amsterdam at Amstelplein 44 (1096 BC) and is registered with the Chamber of Commerce under number 54606179 (hereinafter ‘Fastned’). These Terms and Conditions apply to any Voucher issued by any affiliate of Fastned and apply in addition to Fastned’s general Terms of Use. Details of all Fastned’s affiliates can be found here. Where there is a conflict between Fastned’s general Terms of Use and these Voucher Terms and Conditions, these Voucher Terms and Conditions will prevail. 

1. General Information 

   1. Fastned offers two types of Vouchers: a voucher that provides a pecuniary value in charging credit that may be applied against your charging session’s pecuniary total  (hereinafter ‘Voucher for Charging Credit’) and a voucher that grants a specific discount on all charging sessions for a specified period of time (hereinafter ‘Voucher for Discount Period’). These vouchers will be referred to henceforth collectively as ‘Vouchers’ regardless of whether just a Voucher for Discount Period or Voucher for Charging Credit is being used by the customer.  Each Voucher will remain valid for the period specified on the Voucher. 

      1. Voucher for Charging Credit

         1. When redeeming a Voucher for Charging Credit in the Fastned App you will be presented with the general details of the Voucher, such as its pecuniary value in charging credit (hereinafter ‘Charging Credit’), the applicable currency, the expiration date, as well as a link to these Voucher Terms and Conditions. By redeeming the Voucher, you agree to these Terms and Conditions.

         2. After redeeming the Voucher for Charging Credit, the Charging Credit is added to your Fastned App account (hereinafter the ‘Account’).
            
            

         3. Charging Credit can only be used for charging sessions at Fastned's own charging stations in countries where the currency in which the Charging Credit was issued is the official local currency. For example, Charging Credit issued in EUR can be used in countries where EUR is the official currency, and Charging Credit issued in GBP can only be used in the United Kingdom.

         4. You can only use Charging Credit if you have activated a valid payment method in your Account (either an EV charge card or a debit/credit card). Depending on your chosen payment method, your Charging Credit will be consumed as follows:
            
            1. If your payment method is an EV charge card, the Charging Credit can only be  consumed if it can fully cover the purchase amount. If the purchase amount exceeds the available Charging Credit, it cannot be used for payment.
            2. If your payment method is a debit or credit card, the Charging Credit will be fully consumed first. If the purchase amount exceeds the available Charging Credit, the remaining share will be billed to your debit or credit card.
               
               
      2. The Charging Credit is valid from the moment of redemption and expires per the expiration date, as specified in the general details of the Voucher. 
         
         
      3. Voucher for Discount Period
         1. When redeeming a Voucher for a Discount Period (e.g. based on the Fastned Gold Member subscription) in the Fastned App, you will be presented with the general details of the Voucher, such as the discount percentage, the number of months of discount period included (hereinafter ‘Discount Period’) and a link to these Terms and Conditions. By redeeming the Voucher, you agree to these Terms and Conditions. 
         2. After redeeming the Voucher, the Discount Period is activated on your Account and remains valid for the period of time specified in the Voucher. Following the period of time specified the Discount Period will end with no further notice to you.
         3. The discount applies only to charging sessions at Fastned’s own charging stations and not to third-party charging stations, unless explicitly indicated otherwise.
         4. The discount only applies if you have activated a debit or credit card as payment method. Payments via EV charge card are not eligible for the discount. 
         5. The Voucher for a Discount Period is valid from the moment of redemption and automatically ends after the set duration, as specified in the general details of the Voucher. 
         6. The discount cannot be combined with other discounts, promotions or reduced rates, unless explicitly stated otherwise.

2. Non-transferability, non-refundability 

1. Vouchers, Charging Credit and/or Discount Period are non-transferable, non-refundable and cannot be exchanged for cash. 
   
   

3. Unauthorized use

   1. Fastned is not responsible nor liable for unauthorized use of Vouchers,Charging Credit and/or Discount Period by someone else than you.
      
      

4. Fraud Prevention

   1. Fastned reserves the right to refuse the redemption of Vouchers and/or consumption of Charging Credit and/or Discount Period, and to suspend or block accounts, when it suspects fraud or misuse.
      
      

5. Amendments
   1. Fastned reserves the right to amend these Terms and Conditions with notice to you via email.

     6. Governing Law

1. 1. These Terms and Conditions are governed by and constructed in accordance with the laws of territory of the England and Wales.
      
      

     7.Contact information

1. 1. For any questions related to the Vouchers,Charging Credit and/or Discount Period, please contact our customer service via [email protected].